Help

How to rent and unlock a Pelican Lockers locker.

Renting a locker

1. Open the app and sign in with your phone number. We text you a 6-digit code — enter it to log in.
2. You must be near the lockers to rent, pay and open.
3. Locker are near the main elevators, choose a locker size, then choose how long you want it.
4. Tap Pay and enter your card details. You'll see the exact amount before you confirm.
5. Once payment goes through, the app shows you which locker number will automatically open.

Unlocking your locker

1. Walk up to your assigned locker — within a few feet of the locker bank.
2. Make sure Bluetooth is on. The app uses Bluetooth (not Wi-Fi) to talk to the locker hardware.
3. Tap Open in the app. You'll hear a click and the door is unlocked for a few seconds. Don't forget to close it
4. To open the locker again later, just tap Open and Keep again from the same screen. As long as your rental is active, it stays paired to your phone.
5. When you're done with your rental, tap Open and End in the app. You'll hear a click and the door is unlocked one last time. Don't forget to close it

Bluetooth not working?

• Move closer. You need to be within ~10 feet (3 meters) of the locker. Walls and metal surfaces shorten the range.
• Toggle Bluetooth off and on in your phone settings.
• Force-close the app and reopen it.
• Restart your phone if the above don't work — Bluetooth stacks occasionally need a reset.
• Still stuck? Email [email protected] with your locker number and we'll help.

Extending your rental

If your time is running out, tap Extend 2 hours on the active rental screen. Extension can be done while you're away. You'll be charged the standard 2-hour rate and your countdown updates immediately. You can extend any time before your rental expires.

What happens when my rental ends?

• If you retrieve your belongings before the end time, please use Open and End so that locker is made available to the next guest.
• If you stay past the end time, the app shows an overage charge calculated at the per-hour rate. Pay it from the app to unlock the locker one last time.

Important rules

• No overnight storage. All lockers are cleared each morning by resort staff. Make sure to retrieve your belongings before the end of the day.
• Forgotten items. Items left in lockers — at end of rental, after expiry, or during the morning clearing — are not stored or shipped. We are not responsible for lost or forgotten belongings.
• No prohibited items. No weapons, hazardous materials, perishables, live animals, or anything illegal. Full list in the Terms of Service.

Refunds

Successful rentals are non-refundable except where required by law. If a locker fails to open due to a hardware fault on our end, email [email protected] with your locker number, phone number used for login and time; we'll investigate.

Contact

If locked out, contact the HOA office on the 3rd floor for immediate support.

Questions, problems, or feedback: [email protected].